Summary

A major American airline engaged Microsoft and New Era Technology to to migrate multiple legacy on-prem Exchange environments to O365 multi-tenant, along with Office 2016 and Skype for Business upgrades for associated users. 

Challenge

The 24/7 nature of the organization required careful orchestration of migration activities to avoid any impact to the transportation services the customer provides to its’ customers.

Solution

New Era planned, designed, built and maintained databases, schedules, executed migration communications, while monitoring and responding to inquiries received by the project mailbox. Other accomplishments included conducting daily coordination, meetings, reporting, and go-live activities, tracking object readiness and migration status, and provided tailored reporting for all project teams and stakeholders.

Outcome

At a glance, New Era and Microsoft migrated 90,000 Exchange on-premise mailboxes to Exchange Online Multi-Tenant, upgraded 33,000 machines to Office 2016, and enabled Skype for Business for 30,000 users for the customer.

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Summary

A Fortune 500 Healthcare Insurer engaged Microsoft and New Era Technology to migrate mail objects from internal infrastructure of multiple acquisitions from the past to Exchange Online multi-tenant.

Challenge

Beyond the standard challenges of healthcare services requiring no downtime, the project was implemented while the organization was a key player in COVID-19 response.

Solution

New Era planned, designed, built and maintained databases, schedules, executed migration communications, while monitoring and responding to inquiries received by the project mailbox. Other accomplishments included conducting daily coordination, meetings, reporting, and go-live activities, tracking object readiness and migration status, and provided tailored reporting for all project teams and stakeholders.

Outcome

Goals achieved included migrating all objected hosted in Exchange On-Premise to Exchange Online, and migrating all mailbox archives hosted locally to Exchange Online. This service enabled the client to understand where each object
stood specific to readiness and which blockers existed to prioritize activities.

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Summary

A global and diversified pharmaceutical company engaged New Era as a Microsoft Gold Partner to coordinate and manage the scheduling and communications to migrate ADMS/O365 user accounts in scope. Additionally, New Era helped to provide Level 1 and 2 Help Desk staff augmentation.

Challenge

The domain consolidation encompassed the business consolidation of the customer and their newly acquired business, while ensuring the client’s accounts stayed on the existing domain.

Solution

New Era’s solution includes planning, designing, building, populating, and maintaining for a wide range of areas, including migration coordination database, schedules, and communications.

Outcome

Data security and availability are critical, ensuring uninterrupted data and communications access for the migrating users were a number one priority. New Era’s solutions allowed the customer to be on a single EXO multi-tenant, consuming a variety of )365 licenses. Additionally, the client is positioned to expand consumption of MS products and services, especially those that are cloud-based.

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Summary

Everbridge is a critical events management platform, delivering the only all-channel, intelligent, critical communications to help protect people. Serving over 5,000 customers and reaching 550+ million people, technology is critical to the underpinning of Everbridge’s platforms and keeping people safe. 

Challenge

Everbridge connected with New Era Technology after experiencing frustration with disparate equipment. Growing by acquisition, Everbridge struggled with multiple manufacturers and therefore was always learning new equipment in repeated cycles due to this growth.

Solution

Everbridge was searching for a networking and security platform solution. After reviewing other companies and their security offerings, Everbridge chose Fortinet based on the comprehensive suite of security solutions, networking components and the ability for their products to work together, creating no risks or security gaps. New Era Technology
served as a trusted advisor with global reach, delivering the solution in a timely manner and managing the implementation and rollout.

Outcome

Everbridge planned a phased rollout for this integration. The first phase included implementing Fortinet’s switching, routing, and firewall technology. The following phases include SD-WAN solutions built into native firewalls and replacing a competitor’s solution, a network access control system, and implementing EMS. The EMS offering replaces
the current antivirus and aids on vulnerability management and critical risk intelligence.

This solution allows Everbridge to have a distributed workforce, working safely and remotely no matter where they are in the world. Thanks to this platform, Everbridge is prepared for the future as it provides the ability to expand and grow alongside the platform.

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Summary

A multinational delivery services company that connects more than 220 countries and territories was seeking to migrate mail objects from their aging infrastructure to Exchange Online Multi-tenant. As a Microsoft Gold Partner, New Era and Microsoft were engaged to ensure there was no significant impact in the ability of the client to provide services during this change for 215,000 end-points.

Challenge

As a Microsoft Gold Partner, New Era and Microsoft were engaged to ensure there was no significant impact in the ability of the client to provide services during this change for 215,000 end-points.

Solution

New Era planned, designed, built and maintained databases, schedules, executed migration communications, while monitoring and responding to inquiries received by the project mailbox.

Outcome

The customer is now on EXO multi-tenant, consuming a variety of O365 licenses. The client has real collaboration between business units and delivery logistics, can decommission complex and aging infrastructure, and experience seamless integration with new Microsoft tools, easing end-user adoption.

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Summary

Since 1901, this drugstore retailer has grown to become the largest chain in the U.S. Operating over 8,900 stores in all 50 states, Puerto Rico, the U.S. Virgin Islands, Guam, and the District of Columbia. The chain’s pharmaceutical
products make up two-thirds of the retailer’s sales. Due to restrictive regulations on drugs with high-abuse levels, thefts of CII drugs began taking place. The chain’s Texas-based location began experiencing an increase in CII drug theft, requiring action for the safety of employees, customers, and the customers internal Organized Crime Prevention Team. With time being a significant factor, New Era Technology was contracted to integrate a camera within the retailers existing network to improve local and remote visibility to the targeted area. This project required New Era to complete 455 site locations within three months.

Challenge

Due to restrictive regulations on high-abuse drugs, thefts of CII drugs began taking place. The retailer needed a physical security solution to reduce this risk.

Solution

The ability to streamline projects of this magnitude is a fundamental piece of New Era’s foundation. First, a team of New Era physical security engineers were selected to verify system requirements and to determine the optimal placement for each camera to properly cover the Pharmacy CII safe. The second aspect of this project included utilizing the project management team that is dedicated to this customer and is familiar with their specifications
and requirements. By consistently having the same management team, the retailer became familiar and accustomed to the team members, thus better allowing New Era employees to act as an extension of the customer’s company.

Outcome

With New Era’s support, the retailer was able to rapidly improve video surveillance coverage when they began to experience theft issues within their Texas-based locations, further protecting their employees, their assets and their
customers.

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Summary

A community hospital in the Midwest started the construction of a new medical tower to enable colleagues, healthcare providers, physicians, and staff to function at a high level while enhancing care and convenience for patients and family members. Implementing innovative technologies in the tower and additional technology improvements in
the existing hospital facilities were necessary to achieve this. New Era Technology has a long-standing history of performing fire system-related work for this hospital. Additionally, the construction director had an existing relationship with New Era at another hospital. As a result of positive relationships and successful past project outcomes, New Era
Technology was selected as the sole provider of audio visual and virtual collaboration technologies at the hospital and its other facilities.

Challenge

Offer integrated collaboration solutions for new medical tower, for various-sized rooms to enhance care and convenience for patients and family members.

Solution

Multiple rooms of various sizes were updated to the hospital network’s new audio/video standards, using Crestron control and Zoom virtual collaboration technologies. This soon led to New Era expanding the relationship to other systems such as IP paging, room scheduling, digital signage, and more.

Outcome

New Era provides ongoing support to the hospital’s IT staff with VNOC remote monitoring, scheduled on-site technical
service as needed, preventative maintenance, and a Priority Support program to keep these new patient-centric systems functioning consistently. This holistic approach to implementing technology in a hospital that operates 24/7/365 ensures a more efficient and automated response for elevated patient care and the best health outcomes.

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Summary

Chipotle was in search of a technology deployment partner to fulfill cabling requirements across their rapidly expanding network of restaurants. A previous provider was not following Chipotle’s policies which led to wasted time and energy. In search of a true partner, Chipotle refocused their efforts to work with New Era Technology to adhere to coverage at the national level while aiding in upcoming projects.

Challenge

The size of the conduit in place was not large enough to hold all cables within scope. New Era was responsible for identifying a solution that also adhered to future deployments. Additionally, to manage over 200 deployments a year as part of Chipotle’s new restaurant opening, Chipotle launched a new service management tool. New Era had to quickly learn the new tool to ensure processes were updated and delivered on future projects.

Solution

New Era’s team identified a solution to ensure the conduit would work for all future deployments. With a designated support group, New Era provided Chipotle’s infrastructure and design team with the appropriate collateral and playbooks needed to ensure business continuity for the organization’s network infrastructure.

Outcome

As of 2022, New Era has completed nearly 1,800 stores. Chipotle has seen a 2-4X reduction in downtime, exponentially above their goals, due to New Era’s network of technicians. Since its inception, the solid partnership between Chipotle and New Era has decreased the support burden that Chipotle’s IT team has to bear allowing them to focus their efforts on strategic IT projects that help drive Chipotle forward.

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Accelerating digital transformation with an edge-to-cloud approach

Summary

New Era Technology and J. J. Keller worked together to find the right cloud solution to help accelerate their digital transformation and grow multiple customer-facing businesses over the past year.

Solution

The process started when J. J. Keller turned to New Era Technology for ways to replace its aging Dell-based infrastructure and adopt the latest compute and storage solutions. The HPE GreenLake edge-to-cloud platform quickly became the right edge-to-cloud approach. The transition to the new model also consolidated workflows that previously ran on multiple platforms, reducing the number of platforms from six to two. These include various applications across VMware, Veeam, Microsoft SQL, Red Hat, SUSE, SAP and virtual desktop infrastructure (VDI) that are now supported on high-performing HPE ProLiant servers, HPE Primera for intelligent storage and HPE Apollo 4000 systems for data analytics and archival needs.

J. J. Keller immediately realized outcomes of its digital transformation and grew multiple customer-facing businesses over the past year. These results include doubling its Managed Services and Consulting offerings, tripling its SafeGear ™ line of personal protective equipment (PPE), and expanding its Safe & Smart Driver Training by five times.

Outcome

As a trusted partner to J. J. Keller, New Era Technology provided extensive consulting and recommended the HPE GreenLake solution to support J. J. Keller’s needs to scale while enabling clear visibility into workloads and associated expenses.

“We made this happen by getting to know J. J. Keller’s team and understanding their goals for meeting their customers’ future needs,” said Joe Gillis, Business Development Director at New Era Technology, US. “We recognized that HPE GreenLake provides the ideal platform to prepare customers for an edge-to-cloud future, and become problem solvers focused on clearing out aging equipment, and providing the service reliability and cost predictability J. J. Keller needed.”

New Era Technology Can Help With Your Digital Transformation

New Era Technology offers many CloudBlu solutions to help your organization scale quickly while controlling costs. If you are interested in learning more, please download the J.J. Keller case study or email us at solutions@neweratech.com.

Summary

New Era Technology and a Public Water Supply Company have had a long-term relationship for over ten years as New Era was the integrator to upgrade and migrate six phone systems throughout the state of Connecticut. Over the past two years, New Era has been working with the company to migrate from their existing Avaya CM at their Corporate headquarters to a new Avaya IP office. The customer selected New Era Technology to replace the headquarters‘ systems due to the deep partnership and trust built supporting the company’s other locations.

Challenge

Create an integrated communications system to drive effective collaboration, offer a more flexible working environment, improve the customer experience, and reduce operating expenses.

Solution

New Era Technology served as a trusted adviser by replacing the headquarters’ aging phone system with an Avaya IP Office Server Edition Solution. The design included redundant servers, PRI, SIP, and analog trunking, with 400 phones and Power users.

Outcome

A primary benefit to the solution provided was the reduction in total cost of ownership. The new design, which included more advanced and efficient technology, significantly reduced the client’s operating support costs by nearly 80%. Additionally, improved communications and collaboration drove an enhanced employee and customer experience. Creating a state-of-the-art technology communications platform offered significant advantages regarding the integration of applications and reduced expenditures for future upgrades and
migrations.

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